How can we help?
Documentation, walkthroughs and answers to the questions our team gets the most. Updated as features ship.
Getting started
Your first translation, account setup and the basics that apply to every workflow.
How to translate your first image
End-to-end walkthrough: upload, pick languages, download. No signup required for the first translation — you only need an account when you want to save or batch process.
What makes a good source image
OCR quality is the single biggest determinant of translation quality. Resolution, contrast and image type all matter — here's what to aim for.
Formats and modes
Supported file formats, image size limits, translation modes and when to use each.
Supported file formats, size limits and color profiles
Everything PicTranslate accepts as input, what gets rejected and why, plus what comes back out.
Choosing the right translation mode
Four translation modes (general / manga / e-commerce / novel) optimise differently. Match the mode to your content type and quality goes up immediately.
How batch translation works
Up to 20 images per job, processed in parallel, packaged as a single ZIP. Built for cross-border e-commerce teams and scanlation groups.
Using custom AI prompts to control style and terminology
Available on the Max plan. Lets you override the default translation style for a specific job — preserve brand names, lock in glossary terms, set tone of voice.
Billing and plans
Free tier, Pro and Max plans, credits explained, refunds and invoicing.
Account and privacy
How we handle your images, data retention, account deletion, security practices.